Frequently Asked Questions

What products do you sell?

Our product range is the selection currently listed on our website. Each product page shows the available description, price, options and availability.

How much is delivery?

Standard delivery to a valid Canadian address is free.

How long does delivery take?

Orders are usually processed within 1–2 business days. Estimated transit time after dispatch is 4–6 business days, for a normal estimated total of 5–8 business days.

Can I track my order?

Yes. When an order is dispatched, we provide available tracking information using the contact details supplied at checkout.

Can I return or exchange an item?

Yes. A return or exchange may be requested within 30 days after delivery without giving a reason. Applicable Canadian consumer rights also remain available.

Who pays return shipping?

Our store pays return shipping for an approved return or exchange and provides a prepaid return label or an equivalent free return method. No restocking fee is charged.

When will I receive my refund?

Approved refunds are returned to the original payment method. Our store processes an approved refund within 10 business days after the applicable conditions are met, or sooner if applicable law requires; the payment provider may take additional time to post it.

Which payment methods can I use?

The payment methods actually available are the methods displayed at checkout. Prices and payments use CAD.

Can I cancel before dispatch?

Please contact us promptly with the order number. We will try to cancel an order before dispatch. If it has already been dispatched, the Refund Policy and applicable consumer rights apply.

How can I contact you?

Contact us by email Support@marketlarde.top or telephone 514-875-6681. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (store local time).